At Satvik Spoon, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our food delivery services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, delivery address, payment information
- Order Information: Food preferences, order history, special instructions
- Device Information: IP address, browser type, operating system
- Location Data: Delivery location (with your permission)
- Communication Data: Messages sent through our platform or customer service
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and deliver your food orders
- To communicate with you about your orders
- To improve our services and menu offerings
- To process payments and prevent fraud
- To comply with legal obligations
- To send promotional offers (only with your consent)
3. Data Sharing and Disclosure
We do not sell your personal information. We may share information with:
- Delivery personnel (only the information needed to complete delivery)
- Payment processors to complete transactions
- Service providers who assist with our operations (under confidentiality agreements)
- Legal authorities when required by law
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Secure servers and encryption for sensitive data
- Regular security assessments
- Limited access to personal information
- Secure payment processing
5. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal requirements)
- Opt-out of marketing communications
- Withdraw consent where processing is based on consent
6. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and for advertising purposes. You can manage cookie preferences through your browser settings.
7. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes through our website or via email.
8. Contact Us
If you have questions about this Privacy Policy or your personal data:
Email: contact@satvikspoon.com
Phone: +91 9270290348
Address: Shivane, Pune